Return / Refund Policy
Return & Refund Policy – CleanFry
Our Commitment
We want you to be happy with your CleanFry experience.
If something isn’t right with your order, we’re here to help find a fair solution.
Return Requests
If you experience an issue with your order, please contact us within 30 days from the date your order was delivered.
After this period, we may not be able to process returns or replacements.
Eligibility for Returns
To be eligible for a return or review of your request:
- The item must be unused and in its original condition (when applicable)
- The request must be made within the allowed timeframe
- Proof of purchase may be required
We always recommend contacting us first before sending anything back so we can guide you through the process.
Refunds & Replacements
Depending on the situation, we may offer:
- A replacement product
- A partial refund
- A full refund (in eligible cases)
Each request is reviewed individually so we can provide the most fair outcome possible.
Shipping Costs
- Shipping fees are non-refundable
- Return shipping costs (if applicable) are the responsibility of the customer
In some cases, return shipping may not be required — this will be decided by our support team based on the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and, if possible, photos of the issue.
We will prioritize these cases and work quickly to resolve them.
Refund Processing Time
Once a refund is approved, it will be processed within a few business days.
Please note that it may take additional time for your bank or payment provider to reflect the refund.
Fair Use & Fraud Protection
We reserve the right to review all return and refund requests carefully.
Requests that appear unusual, repetitive, or potentially fraudulent may require additional verification before approval.
Contact Us
For any return or refund-related questions, our support team is ready to assist.
Email: support@cleanfry.com
Response time: 1–2 business days
Support hours: Monday – Friday